Process Improvement Tools and Concepts

Workshop Description

The ability to define appropriate key measures, ask the right questions, gather information and data, analyze process performance, make decisions and take appropriate corrective action is vital in any organization's efforts to improve quality, productivity and processes. This two-day workshop will show you how to apply basic yet powerful statistical tools, as well as introduce important concepts related to the theory of variation. It also defines what the terms stable process, capable process and six sigma capability really mean.  Beyond the process improvement methods, this seminar also addresses the critical role of leadership to assure success in a company-wide process improvement strategy.  

Via hands-on workshops, demonstrations and lively lectures, you will learn how you can use the techniques and concepts to achieve dramatic improvements in processes, quality, productivity and communication throughout your organization. By the end of this program you will have powerful techniques to add to your quality toolbox as well as some challenging theories and insights to guide your future plans and actions to improve processes and competitive position.

Workshop Topics

  • Adopting a "Systems Perspective"
  • Basic (Yet Powerful) Statistical Methods
  • Theory of Variation:  Stable Process; Capable Process; Six Sigma Capability
  • Transformation Model: Dr. W. Edwards Deming’s 14 Points for Management
  • Attributes of a Leader
  • Basic Procedure for Improving a System and the DMAIC Process for Process Improvement Projects

Who Should Attend?

Executives, managers, team members, leaders and facilitators and other professionals interested and involved in process improvements, as well as Lean Six Sigma Black Belts and Green Belts. This workshop is most beneficial when a team from your organization attends together.


“Excellent! A real-world wake-up call.” - Elizabeth A. Hart, Principal, Pegasystems Inc.

“Jim is a high energy, charismatic individual who captures an audience and delivers his message with conviction. If you are looking to get people motivated to learn about statistics and process improvement Jim will take you on a journey and keep you intrigued from start to finish.” - Matt Jennings, Lean Six Sigma Manager, Nypro, Inc.

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