So Long, Farewell, Auf Wiedersehn, Good Night

Regretfully they tell us, but firmly they compel us, to say goodbye to you.

It seems only fitting to include these lyrics from "The Sound of Music" in the last blog posted on my web site.

In 1987 I started my consulting practice with a clear purpose in mind: to base my work on the principles of Dr. W. Edwards Deming and to help my clients accomplish dramatic improvements in the performance of their processes.  I learned from Dr. Deming (or rather had it drilled into me by Dr. Deming) that improved processes automatically result in improved quality of products and services.  Improved quality in turn results in higher productivity and lower costs.

The statistical methods and process improvement tools and concepts that I taught my clients were important and powerful; but they were not sufficient to assure long-term success.  Beyond process improvements in the short term, I remained available to provide for my clients as-needed consulting and guidance to help them to develop strategies to integrate Dr. Deming’s principles and continuous improvement into all functions and activities of the organization.  Continuous improvement yields growth, and growth leads to secure jobs and more jobs.

This mission and purpose did not change in the thirty-five years that I have been in business.  I’ve seen quality circles, TQM, and other quality fads come and go.  I observe the continuing failure of Six Sigma as more and more organizations toss it onto the quality fads trash heap.  Dr. Deming taught me the importance of “constancy of purpose.”  I believe that my teaching and consulting over the years are an example of that principle.

I am grateful to the many people who invited me to work with them and placed their trust in me. I am especially grateful to Angelo Scangas and his Quality Support Group (QSG). For assistance in your quality improvement and auditing efforts, I strongly recommend them ( In my "semi-retired" status, I will occasionally present my workshops for QSG when they need me.

All of the blogs and case studies posted on this site will remain. I hope you will find them to be interesting and helpful to you and your colleagues. If any questions arise or if you would like any additional information, please don't hesitate to contact me.

So long, farewell, auf wiedersehn, good night. Thank you and God bless you.

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